Customer loyalty agents: Designing the moments that keep travelers coming back
Every traveler remembers the moments when something goes wrong.
A delayed flight. A missed connection. A reservation issue. A service interruption.
These high-stakes interactions often determine whether a customer chooses your brand again or starts looking at competitors.
In this webinar, TTEC Digital and Microsoft explore how leading organizations are using Dynamics 365 Customer Insights, Copilot Studio, Power Platform, and AI-powered agents to transform service recovery into loyalty-building opportunities. Rather than reacting to problems after they occur, organizations can proactively guide customers through disruptions, personalize communications, empower frontline teams, and create experiences that strengthen trust and retention.
What you'll learn
- Turn disruptions into loyalty opportunities: Discover how AI-powered agents can help travelers navigate delays, cancellations, itinerary changes, and service interruptions with faster, more personalized support.
- Personalize every interaction: Learn how customer insights and unified data can help agents deliver contextual recommendations, proactive communications, and tailored experiences across channels.
- Reduce churn and protect revenue: Explore loyalty-focused use cases that help organizations identify at-risk customers, improve retention, and strengthen long-term relationships.
- Empower employees to deliver better experiences: See how agents can equip service and operations teams with the information, guidance, and next-best actions needed to resolve issues in the moment.
- Move from pilot to production: Gain practical guidance on connecting Copilot Studio, Dynamics 365 Customer Insights, and Power Platform to create scalable, governed customer experience solutions.
You'll leave with a practical framework for identifying the customer moments that matter most, prioritizing agent opportunities, and designing AI-powered experiences that improve customer loyalty, reduce churn, and protect revenue.
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