Dreamforce 2U: Turn conference inspiration into real CX improvements

Published

Nov 11, 2025

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The time for simple AI experimentation has passed.

At the Dreamforce 2025, the conversation shifted from basic productivity to the agentic enterprise — a future where autonomous agents work alongside humans to drive verifiable revenue and margin expansion.

Join TTEC Digital for a condensed recap of the show’s biggest breakthroughs. We move past the marketing hype to show you how to exploit your existing Salesforce investment, reconcile SaaS costs and deploy AI use cases that actually drop to the bottom line.

What you’ll learn:

How the shift to autonomous digital labor is changing the ROI calculation for Salesforce customers.
Why AI often fails at work despite succeeding at home, and how a unified data estate (Data 360) solves the problem.
How natural language is replacing manual configuration, allowing your team to build apps and flows at the speed of thought.
How TTEC Digital’s new tool, Saige, fills the gap in supervisor support by automating QA and performance coaching.

Plus, a first look at new native Salesforce voice bots that leverage your customer data to provide high-containment service.

Watch the session:

Webinar: Dreamforce to you — the agentic enterprise and the future of Salesforce.

In this executive recap, TTEC Digital leaders Dave Siebold, Alfredo Rizzo and Adam Post explore the transformative announcements from Dreamforce. The session centers on the shift from the customer 360 to the Agentforce 360, prioritizing digital labor and autonomous agents that drive tangible business outcomes.

Key themes and product insights:

* The agentic identity crisis: Addressing the gap between consumer-grade AI expectations and fragmented enterprise reality through unified data and UI. * Agentforce voice and builder: A deep dive into the new hybrid builder that allows for explicit before-and-after logic, and the launch of native voice bots integrated directly into the Salesforce platform. * Data 360 (formerly Data Cloud): How intelligent context and multimodal support enable AI to reason across structured data and unstructured PDFs or images simultaneously. * Sage, the agentic supervisor: TTEC Digital introduces its proprietary AI agent built to support contact center supervisors by capturing real-time context on handle-time violations and driving cultural recognition. * Vibe coding: A demonstration of natural language development, allowing citizen developers to build complex applications and flows with minimal manual configuration.

The presentation concludes with a framework for organizational maturity, emphasizing that while AI handles the tasks, the human remains at the center of high-value, empathetic member service.

Master the agentic AI advantage.

Download our guide to see how leading organizations are aligning human and AI workflows to modernize service and drive measurable customer experience outcomes.

Access the guide