AI adoption roadmap: Navigating the tech traps nobody is talking about
Your CX stack wasn’t built for the speed of today’s AI. After all, new models appear every day, alongside increasing customer expectations and executive pressure to move faster.
Most teams feel stuck between two options: rebuild the tech stack or bolt on AI tools until something breaks.
Both options are traps.
This webinar breaks down the costly tradeoffs associated with the two options listed above and offers recommendations to avoid them. You’ll learn how an intelligence layer called an AI Gateway lets you plug best-of-breed AI from Google, Amazon, Microsoft and others into the stack you already have (Avaya, Cisco, Genesys, NiCE, Five9, or any other on-premise or cloud contact center platform).
By the end of this session, you will be able to:
- Spot the real reasons AI is harder to deploy on today’s CX stacks than people think
- Explain why the the most common paths to AI create risk in the form of high costs, long timelines, and limited flexibility
- Describe how an AI Gateway can connect Avaya, Cisco, or Genesys to Google, Amazon, Microsoft, and other AI providers, so you can test and scale use cases without a stack rebuild
If your AI roadmap is moving slower than leadership wants, and you’re already invested in one or more of these platforms, this webinar will show you how to move faster without risking the future.
