Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital + Zendesk
TTEC Digital and Zendesk bring seamless cloud-powered customer service solutions to help you elevate support and drive customer satisfaction.
The power of partnership
TTEC Digital helps organizations unlock the full potential of Zendesk by pairing its customer service tools with advanced cloud integrations and CX strategy.
As Zendesk expands its AI and voice capabilities through Amazon Connect, our expertise with both platforms ensures clients can move faster to deploy scalable, intelligent contact center solutions that meet the needs of growing service environments.
From ticketing and case management to voice support and automation, we help clients make the most of their Zendesk investment.
Bringing Zendesk and Amazon Connect together
Looking to streamline your customer experience with smarter, cloud-native tools? TTEC Digital can make it happen. As experts in both Zendesk and Amazon Connect, we bring deep platform fluency and CX strategy to ensure your integration delivers on its full potential with less friction and faster results.
TTEC Digital brings Zendesk and Amazon Connect together to help you:
Unify channels
Connect every channel — voice, chat, email, and social — in a single workspace.
Route intelligently
Use AI and real-time data to match customers with the right agent.
Support at scale
Customize and expand support for local teams or global operations.
Accelerate resolution
Reduce handle times and improve first contact resolution with bots and self-service options.
Track progress
Monitor performance and identify areas for improvement with built-in analytics.
Unlock the power of Zendesk
Reach out to learn how TTEC Digital can help.