The EU AI Act is coming for CX. Are you ready?
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AI is already embedded across the customer experience. The challenge is that many organisations still lack a clear view of where AI is being used, how decisions are made, and who is accountable.
With the EU AI Act’s strict transparency and disclosure rules (and associated penalties) coming into effect in August 2026, limited AI visibility is no longer just a gap. It is an immediate business risk.
Join us for a practical discussion on the urgent compliance questions CX teams must address, and how to prepare your operations before enforcement intensifies.
What you will learn
- What the EU AI Act is and why you can’t afford to wait
- Where organisations are most exposed (chatbots, data tracking)
- Practical steps to start strengthening AI governance today
Meet the experts
- Georgi Georgiev, Senior Corporate Counsel, EMEA, TTEC
- Amanda Panks, Senior Manager, Strategy and Operations, EMEA, TTEC Digital
- Wayne Kay, Regional Vice President, Sales Leadership, EMEA, TTEC Digital
Walk away with a practical plan
You’ll leave this session with a roadmap to move your EU AI Act readiness forward. Don’t let compliance catch your CX team off guard.
