Patient experience RX: How AI can help drive critical operating efficiency

Hospitals and healthcare systems are being pushed to a breaking point. And labor costs are the clearest signal.

According to the American Hospital Association, labor now represents nearly 60% of total hospital operating expenses, an $839 billion burden industry‑wide. Workforce shortages, outdated workflows, and tightening payer reimbursements are compounding the problem, leaving organizations with little margin for error.

This on‑demand webinar examines how healthcare organizations are using AI to relieve pressure in the most labor‑intensive parts of the patient journey—without compromising care quality or trust.

The session focuses on practical applications of AI across workflows such as scheduling, billing and claims, value‑based care quality measures, and clinical messaging between patients and providers. Rather than abstract promises, the discussion centers on where AI delivers real efficiency and where human judgment still matters most.

Who this session is for:

• Healthcare leaders navigating cost pressure while trying to protect both patient experience and staff capacity.

What you’ll learn:

• Where AI is actually delivering value in healthcare today and where it isn’t
• Why understanding the current patient experience is a prerequisite for successful AI use
• How to design AI‑enabled strategies that support care delivery instead of forcing teams to work around new tools
• Practical considerations for introducing AI into workflows without adding complexity

Presented by:

• ‍‍Michael McCumber, Principal Solution Architect, TTEC Digital
• Tara Mahoney, Vice President of Healthcare, Genesys

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