How to turn fintech operations into an AI-powered growth engine

From “Buy Now, Pay Later” to regulated stablecoins, fintech adoption is booming. But behind the scenes, customer operations are struggling to keep pace with the sudden influx of volume and complexity of user needs.

When those service queues back up, customer trust vanishes. And in a crowded market, users are only ever one click away from a competitor's app.

Leaders from TTEC Digital, TTEC and Amazon Web Services (AWS) convened to map out exactly how fast-growing financial firms are solving this. Watch as they break down how to use AI and real-time data to protect your user experience and sustain growth.

In just 30 minutes, you’ll learn how to:

• Anticipate service issues before users even have to file a ticket.
• Use real-time data to personalize every interaction automatically.
• Scale up to meet peak volume without blowing out your operational budget.

The speakers:

• Jing Zhang, GTM Lead, Amazon Connect AI Services, AWS
• Ray Klostermann, VP & Fintech expert, TTEC
• Will Treacy, VP, AWS Sales Leader, TTEC Digital