Amazon Nova Sonic & the future of conversational AI

Amazon Nova Sonic is the first-to-market voice-to-voice large language model (LLM). As a result, it delivers extremely low-latency responses that sound as natural as real human speech. In CX, these advancements afford significant advantages for IVA solutions and strategies. Explore how TTEC Digital is using this technology to create customer experiences that perfectly replicate live agent conversations.