TTEC Digital unveils AI Gateway for seamless integration with Google Customer Engagement Suite

AUSTIN, TX, December 10, 2025 — TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that TTEC Digital has launched AI Gateway, a turnkey solution designed to connect any contact center platform to Google’s Customer Engagement Suite (CES).

“As one of only two global partners selected by Google to launch their recently announced next-generation Customer Engagement Suite (CES), TTEC Digital brings unmatched expertise and access to Google’s latest AI innovations,” said Chris Brown, Chief of Staff and Head of Corporate Development & Strategy, Office of Chairman and CEO, TTEC. “AI Gateway is an enormous leap forward for our clients, enabling them to connect their contact center platform to the very best of Google Cloud’s AI capabilities with speed and confidence.”  

Contact centers often struggle to implement AI due to legacy infrastructure and a need for expensive custom integrations. AI Gateway helps to solve this problem by providing a seamless, cost-effective bridge between existing platforms and Google Cloud’s powerful AI tools. The solution ingests media and metadata from contact center systems, then routes them through Google Cloud via real-time APIs to activate powerful uses cases, including conversational agents, agent assistance, real-time transcription, summarization, customer insights, and more.

The AI Gateway launch announcement follows the recent TTEC Digital and Google hackathon, where clients from both organizations got a first look at Google’s groundbreaking next-generation CES technology.  Built on Google Cloud and powered by Gemini, CES introduces true multimodal, self-service agents, and real-time human agent assistance to transform the modern contact center.

As a premier Google partner, TTEC Digital offers clients early adoption of breakthrough AI features, direct support from Google engineers, and a proven track record of successful enterprise deployments. This partnership ensures that TTEC Digital clients are always at the forefront of CX innovation.

To learn more about TTEC Digital and Google, visit https://www.ttecdigital.com/partners/google.

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About TTEC Digital

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.