TTEC Digital named a top consulting firm by The Consulting Report

In this business, it’s not every day that good work receives recognition. That’s just the nature of consulting. Often, our impact happens in the background, championing our clients' business goals so that they can thrive, grow, and earn recognition in their own marketplaces. So, when unexpected industry recognition does come around, I think it’s worth pausing to reflect on the accomplishment. 

On June 4, TTEC Digital was named one of 25 firms in The Consulting Report’s top consulting firms of 2025. In their words: 

The firms recognized here are not offering off-the-shelf answers, but are bringing depth of expertise in specific industries, credibility with executive teams, and the ability to execute, not just strategize. As institutions are rethinking how they operate, these firms are helping lead the redefinition.

Why TTEC Digital earned this honor

There are three reasons we were chosen to be included in this exclusive list of consulting companies:

• Our market leadership in CX orchestration, effectively blending cutting-edge technology with empathetic human interaction.
• Our pioneering AI innovations that are informing new, advanced AI solutions businesses are using to optimize customer interactions.
• Our ability to consistently deliver significant and measurable improvements in clients’ key performance indicators.

This is an immense honor for our company, and it serves as a sort of full-circle moment for us in our own transformation story. 

Since 2021, we’ve built the TTEC Digital brand from the ground up. Combining the strengths and resources of several leading consulting companies, including TTEC, Avtex, Voicefoundry, eLoyalty, and more. We made this decision because we saw where the customer experience technology landscape was headed, and we wanted to be ready to help our clients navigate that new reality as it took shape. 

To borrow Marshall McLuhan’s well-known mass media theory, the medium is becoming the message in modern CX. As new CX channels emerge, customer preferences and behaviors have emerged along with them, creating a technology and customer journey ecosystem that is more complex and more nuanced than ever before. Of course, these complexities are predicated on three things: the disruptive power of AI innovation, rapidly-proliferating tech stacks built on cross-platform integration, and a need for a North Star strategy that can serve as the consistent through line to make it all make sense. 

Few consulting firms possess the breadth of expertise to accomplish both. Through careful acquisitions and top talent hiring practices, TTEC Digital has acquired the capabilities organizations need to align their CX strategy with technology orchestration. 

How TTEC Digital delivers differentiated CX

Our collective strengths in CX strategy, design, orchestration, AI, data and analytics, and more give us a versatile toolbox to help our clients overcome the specific customer experience problems they face. Our deep expertise in the key technologies clients are using to activate CX includes award-winning partnerships with industry-leading cloud hyperscalers, CX platform leaders and CX ecosystem specialists. Those partnerships, plus our ability to use software and digital engineering to tie all of these disparate systems together, allow us to orchestrate simplified experiences that make this necessary complexity invisible to the end user. 

Ultimately, it’s this simplicity that differentiates average experiences from exceptional ones.

More recently, as AI has become the dominant business trend, we’re using this combination of technology and strategy expertise to help make AI innovation more accessible to companies of all AI maturity levels. From implementing a single AI use case to standing up the necessary governance and data practices companies need to get started, we have built our business to meet every client where they’re at. 

How TTEC Digital leverages AI innovation to deliver powerful client outcomes

One recent study revealed that as many as 88% of AI projects don’t make it past the pilot phase. Haphazard adoption of AI can be found across industries, and it’s making it hard for many organizations to realize AI value on their own. We saw this problem, and we developed a curriculum of AI value lab workshops, diagnostic assessments, managed services offerings, and more designed to de-risk these crucial investments.

It's led to some incredible results for our clients, too. 

• A global food company saved $3 million in annual operational costs when we helped them implement a two-part AI strategy using Amazon Bedrock. The solution also increased FCR by 12%.
• Then, there’s the automotive manufacturer that unlocked 33% faster agent task completion – or $3 million in annual cost savings – through the creation of a more efficient agent workflow built on Microsoft Dynamics 365 Customer Service and Copilot.
• Or the health insurance provider that will soon deliver real-time transcription, summarization, and knowledge assistance capabilities to more than 2,000 nurses across the organization through a custom Google AI Agent Assist solution. 

Each of these client stories – spanning technologies and CX objectives – serves as a constant reminder that we made the right choice four years ago when we brought together an unmatched mix of technical and strategic resources.

While we’re certainly proud of this recognition today, we’ll be just as happy to go back behind the scenes tomorrow – delivering outcomes to our clients that empower them to meet their business goals. We’re much better at that anyway.