End-of-year wrap up: The year healthcare digital experiences took off

As we prepare to close out this yearand welcome a new one, now is a valuable opportunity to revisit and reflect on some of the most important trends in the healthcare industry. Exciting developments are building a strong foundation for the industry’s future, from accelerated transformation (first started by the switch to virtual care during the COVID-19 pandemic) to continued investments in AI and personalization to enhance the provider and patient experience.

Explore the resources below from TTEC Digital to get a refresher on many of the most important trends at the center of healthcare innovation heading into a new year:

1. Digital front door video

A digital front door in healthcare is a single, integrated, virtual point of access that allows patients to interact with a healthcare system through digital tools and self-service options, improving convenience and streamlining their entire care journey.  For example, through a mobile app, patients could book appointments, complete online intake forms, attend telehealth visits, access test results, and manage bills, and more. This digital-first approach aligns with patient expectations for consumer-like experiences, providing easy access to information and care while also creating operational efficiencies for providers. Watch the video to learn more.

2. Data and AI: Powerful differentiators in the consumer age of healthcare eBook

As patient exposure to new channels grows, many providers are turning to data and AI to integrate the right personalization and customization along the way. This eBook dives into how new data and AI strategies can help your healthcare organization deliver effective, loyalty-building patient experiences across the holistic patient or member experience. Download it for free now.

3. Ways to improve star ratings article

While healthcare digital transformations seek to address many of the service continuity channels that emerged during the 2020 pandemic, they also reflect a changing set of expectations from patients and payers. In the era of high deductible health plans and confusing bills, those who provide the smoothest process have plenty to gain in the race for patient loyalty. While the calculations for star ratings are straightforward, actually improving them is another story. But it’s a challenge worth tackling when a higher star rating can mean better reimbursement opportunities and a stellar reputation with current and prospective patients and members. Read these simple steps to help improve your organization’s star ratings.

How TTEC Digital can help elevate your patient experience

When you work with TTEC Digital, you can be sure you’re getting experts who have their finger on the pulse of the healthcare industry and the solutions leading-edge providers and payers are using to pave the way for a patient-centric future. We strive to share key patient sentiments, omnichannel strategies, and digital capabilities at the center of the modern healthcare experience to help organizations navigate — and exceed expectations — within a complicated and ever-evolving healthcare ecosystem.