Unlocking Vertex AI: Nuance end-of-life and the shift to generative AI

As Nuance approaches end-of-life, many organizations are facing a critical decision: stay with aging, static systems or embrace a new era of generative AI–powered conversational agents. 

In this episode of Unlocking Vertex AI, Caleb Johnson and Mark Eichten discuss how enterprises can confidently navigate this transition, leveraging hybrid strategies and AI-ready data to deliver better, faster customer experiences. 

What you’ll learn

• Nuance end-of-life implications: Why timelines are shifting and what it means for your enterprise.
• From static to conversational: How generative AI accelerates agent development and expands capabilities.
• Hybrid agent approach: A low-risk pilot strategy combining deterministic and generative elements for compliance and confidence.
• Data readiness for AI: Why structured, governed content is essential for accurate, scalable conversational AI.