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Why agentic AI systems are the next big shift in CX
Published
From CXM
Agentic AI is poised to redefine customer experience (CX). Unlike traditional automation, these intelligent systems autonomously plan, execute, evaluate, and refine their actions, mirroring human decision-making.
But how much of the agentic AI talk is hype, and how much is reality?
In this CXM article, TTEC Digital’s Aaron Schroeder discusses the current and future state of agentic AI and how it will streamline complex workflows, handle intricate inquiries, and even introduce empathy into customer interactions, surpassing the limitations of current automation.
“This is AI that doesn’t just talk back. It does things. It’s goal-driven. It can check whether it succeeded and keep trying until it gets there. That’s agency.”Aaron Schroeder, Director of AI and Analytics Solutions, TTEC Digital