TTEC Digital named Google Cloud Preferred Agentspace Implementation Partner

Partnership delivers new innovations in AI-enabled digital transformation for customer and employee experience

AUSTIN, Texas, May 28, 2025 -- TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, today announced an expansion of its partnership with Google Cloud on its new agentic AI platform as a Preferred Agentspace Implementation Partner. This collaboration leverages the combined strengths of TTEC Digital's deep customer experience expertise and Google Cloud's cutting-edge AI technology with the aim of helping businesses empower their employees, optimize operations, and deliver exceptional customer and employee experiences. 

Google Agentspace integrates agentic AI, Google's powerful search capabilities, and enterprise data into a unified platform to help employees become smarter, faster, and more impactful in their careers. The platform securely connects to common workplace applications like Box, Confluence, Google Drive, Jira, Microsoft Sharepoint, Salesforce, ServiceNow, and more, giving organizations Google-quality multimodal search across the enterprise – breaking down data silos and turning disjointed information into actionable insights.  

“Agentspace is going to have a profound impact on the world of work – but especially for those working in customer experience,” said Caleb Johnson, Global Vice President, Sales Leadership, TTEC Digital. “Agentspace's ability to rapidly provide relevant information that allows employees and companies to automate the resolution of customer issues more quickly will drive incredible value for the business through enhanced employee and customer experiences.” 

TTEC Digital is currently engaging with existing customers on Agentspace opportunities and will be launching several new Agentspace market offers in the near future. Through this partnership, TTEC Digital and Google Cloud are positioned to help businesses harness the power of AI agents grounded in enterprise data to drive significant business value, addressing key trends in the contact center market such as improving agent productivity, enhancing customer satisfaction and loyalty, and leveraging actionable insights. 

As a Google Cloud partner and early adopter, TTEC Digital has also deployed Agentspace for its own employees to accelerate decision-making and to create efficiencies across, sales, support, and proposal creation. TTEC Digital’s Agentspace initiatives include: 

• “RFP Shredder” for analyzing RFPs to accelerate and optimize proposals
• Sales Discovery for searching and discovering solution collateral to improve sales representatives' efficiency
• IT Help Desk for search and discovery against the IT knowledge base
• NotebookLM, a feature available within Agentspace, to support proposal development 

“We’ve seen firsthand the positive impact Agentspace’s multimodal and agentic AI capabilities are having on our own business processes. Tasks that used to take days have been condensed into hours or even minutes without compromising quality,” said Chris Brown, Chief of Staff, Office of the Chairman and CEO, TTEC. “We’re excited to extend this game-changing technology to our clients so that they can experience the time saving, value adding, and cost cutting benefits that Agentspace provides.” 

About TTEC Digital 

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With in-house expertise in CX strategy, data and analytics, AI and more, TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.