TTEC Digital expands into Cisco Gold Provider status, reinforcing position as top-tier Cisco partner
AUSTIN, Texas – January 22, 2026 -- TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, today announced the expansion of its Gold Integrator certification, held for the last 20 years, to now include Cisco Gold Provider status, a certification recognizing excellence in delivering Cisco solutions and services worldwide.
This achievement reinforces TTEC Digital’s position as a trusted delivery and managed services partner for organizations seeking Cisco solutions to advance their CX and artificial intelligence (AI) goals.
“Achieving Cisco Gold Provider status marks an important milestone in our long-standing partnership,” said John Wolf, Vice President of Cisco Practice at TTEC Digital. “We were the first partner to take Cisco Contact Center to the cloud, and for more than 25 years we have continued to innovate and push boundaries together. Today, this includes SurroundCX™ Managed Services, which go beyond break/fix to help clients fully leverage their entire CX ecosystem. We create value beyond technology deployment, offering Cisco clients comprehensive support, monitoring, optimization, and innovation services.”
To achieve Gold Provider status, TTEC Digital passed a rigorous audit process, successfully demonstrating expertise in three Cisco Powered Service designations:
• Webex Contact Center
• Managed Unified Contact Center Enterprise
• Webex Calling
In addition to this latest recognition, TTEC Digital has earned the Cisco Partner of the Year award five times, holds Gold Integrator and Master Collaboration designations, and has earned more than a dozen Cisco partner specializations.
Learn more about TTEC Digital’s Cisco partnership at: https://www.ttecdigital.com/partners/cisco
About TTEC Digital
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.
