TTEC Digital Announces New Amazon Connect Migration Center at AWS re:Invent 2025
Agentic AI-powered migration platform significantly accelerates Amazon Connect deployments
AUSTIN, Texas, December 1, 2025 – TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, today announced the TTEC Digital Amazon Connect Migration Center. Powered by AWS and Amazon Bedrock, the solution streamlines migrations from legacy platforms to Amazon Connect, potentially reducing migration timelines up to 70% for faster ROI.
The TTEC Digital Amazon Connect Migration Center was designed to alleviate the most significant barriers to cloud contact center adoption: the complexity and cost of migrating from legacy platforms.
Unlike traditional migration tools that require extensive manual intervention, the TTEC Digital Amazon Connect Migration Center operates autonomously, making intelligent decisions about configuration translation while maintaining guardrails for quality and compliance through defined logic and AI. The result is a migration process that is generally faster, more accurate, less costly, and significantly less disruptive to business operations.
“Traditional migration approaches are often time-consuming, error-prone, and resource-intensive,” said Alfredo Rizzo, Chief Technology Officer, TTEC Digital. “The TTEC Digital Amazon Connect Migration Center is intended to change the migration equation by leveraging agentic AI. This isn’t just an incremental improvement; it’s a complete reimagining of how contact center migrations should work.”
Intelligent automation meets enterprise migration
TTEC Digital Amazon Connect Migration Center automates the extraction, translation, and deployment of contact center configurations from legacy contact center environments, enabling organizations to realize the benefits of Amazon Connect faster than ever before. The solution handles the complete migration scope, including:
• Call flows and routing logic
• Queue configurations and strategies
• Agent profiles and permissions
• Status codes and availability states
• Integration points and dependencies
• Historical data and reporting structures
Maximizing AWS Migration Acceleration Program (MAP) benefits
The TTEC Digital Amazon Connect Migration Center is designed to maximize the value of the AWS Migration Acceleration Program (MAP). Intended to dramatically reduce migration timelines and associated costs, the solution is designed to help organizations optimize their MAP funding while accelerating time to value.
“Speed to migration is just the beginning,” added Rizzo. “By compressing the ‘lift and shift’ phase, we’re enabling our clients with the financial flexibility and time they need to focus on true transformation. They can redirect any saved resources toward AI-powered customer experiences, omnichannel innovation, and the strategic initiatives that drive competitive advantage. That’s the real promise of cloud migration — not just moving infrastructure but fundamentally reimagining what’s possible in customer engagement.”
Availability and partnership
The TTEC Digital Amazon Connect Migration Center will be available to customers in the first half of 2026. TTEC Digital is working closely with AWS to ensure the solution meets the rigorous demands of enterprise contact center environments and integrates seamlessly with the broader Amazon Connect ecosystem.
Organizations interested in learning more about the TTEC Digital Amazon Connect Migration Center can connect with TTEC Digital at AWS re:Invent. Reach out to Lisa Culbert at lisa.culbert@ttecdigital.com to arrange a meeting and demonstration or contact us at https://www.ttecdigital.com/pages/aws-contact-us.
About TTEC Digital
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
