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Breaking Down Barriers: 10 Change Management Strategies to Eliminate Organizational Silos
Published
From KMWorld
Silos aren’t just an organizational hazard – they’re a customer experience hazard. Inconsistencies in technology, policies, and workflows can frustrate customers as they encounter completely different service levels along their journey with a single brand.
In this article, TTEC Digital’s Todd Tierney offers strategies for breaking down organizational silos for the benefit of both the customer and the business.
“Organizational silos emerge when employees prioritize their individual or team goals ahead of the broader objectives of the company. This narrow focus can lead to communication gaps, isolating teams in their efforts and hindering collaboration and information sharing.”Todd Tierney, Director of Strategy and Operations, TTEC Digital.