The great CX reset: A 3-part live series
AI adoption in CX is well underway. But on the balance sheet, the promised savings, scale, and speed are hard to find for many CX teams.
To understand why, TTEC Digital partnered with CX Dive to survey 150 CX, contact center, and IT leaders and get a peek behind the curtain at their AI adoption efforts. Now we're sharing what we found.
Ahead of the full report release on August 17, this 3-part live series will unveil one key stat at a time and feature expert voices from our team to react to the findings. You can expect quick hits, sharp takes, and honest conversation about what the numbers really mean for your AI adoption strategy.
The schedule | Fridays at 11:30 a.m. CT
Session 1: The AI talent picture inside CX teams | July 31
Where CX teams stand today, and where the gaps are showing up.
Larry Mead, VP of Experience Transformation
Session 2: The data readiness question | August 7
Are CX teams making progress on their data foundations?
Marcy Riordan, Head of Data and Analytics
Registration coming soon!
Session 3: The state of tech stack integration in CX | August 14
What CX teams think about their current stack and adding AI into the mix.
Alfredo Rizzo, CTO
Registration coming soon!
Want the full story early?
Register for the LinkedIn series below and we’ll send you the complete report on August 14 one full day before it goes live.