Boost call center agent experience with AWS
In this on-demand webinar, discover how Amazon Connect — AWS’s cloud-based contact center platform — can transform your agent experience. We showcase how easily you can enhance voice, digital messaging, and email interactions all within one unified platform.
Learn why investing in agent experience is key to boosting customer satisfaction and lowering operational costs. Plus, get your questions answered during a live Q&A with our expert. This session is perfect for contact center managers, IT professionals, and developers eager to optimize agent performance using AWS services.
What you’ll learn:
- A comprehensive overview of agent experience
- How to identify and prioritize what matters most for your business
Section 1: Extended Softphone
Explore the TTEC Digital Extended Softphone — a browser-based tool that lets agents make and receive calls directly from the Agent Desktop. Our host will walk you through setting up the softphone and integrating it seamlessly with your existing telephony systems.
- Architecture
- Key features
- Extensibility
Section 2: Agent Desktop
Discover how to tailor the TTEC Digital Agent Desktop — a web-based interface giving agents all the tools needed to manage customer interactions. The session will show how to customize the desktop for your organization’s inbound and outbound workflows, incorporate email as a channel within Amazon Connect, and leverage native admin tools to efficiently manage your contact center — all from a single interface.
- Architecture
- Key features
- Add-on capabilities like outbound campaigns
- Built-in administrative functions
- Extensibility
