LLM Gateway

In CX, AI model integration has become a DIY project. LLM Gateway by TTEC Digital removes the burden of managing the AI layer behind your CX applications, so you can tap into the best model for every task.

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You're under pressure to infuse your contact center operations with AI, but every option feels risky. Custom builds are too costly and unproven. Rip and replace migrations are too disruptive. And doing nothing isn't an option anymore either, as your competition pushes forward. That's why we built AI Gateway. It's a faster, non disruptive path to AI value realization. Whether you're running on premise platforms or modern cloud solutions, AI Gateway seamlessly connects you to the AI technologies leading businesses rely on to deliver smarter, more cost effective customer experiences. Deploy enterprise grade AI technologies in weeks instead of waiting half a year. Save an average of six figures compared to custom implementations. And stay in control of your AI roadmap with the flexibility to easily add or swap tools and platforms as your strategy evolves. Every step of the way, TTEC Digital brings decades of platform expertise, ensuring you get reliable, seamless AI integration that gets results fast. It's time for AI innovation you can trust.

Unlock powerful AI. Eliminate unnecessary risk.

Sitting between your applications and AI models, LLM Gateway wraps your AI in governance, observability, security, and FinOps controls purpose-built for the realities of live, high-stakes customer conversations.

Unified gateway for every AI model

One OpenAI-compatible API connects every CX app to every model — no new integration work to swap or add providers.

CX guardrails built in to reduce data risk

A fine-tuned CX safety model screens every single turn for PII, PCI, hallucinated commitments, and policy violations.

Real-time observability protects performance

Full tracing, LLM-as-judge scoring, and replay/regression testing give visibility into every model decision.

Smart model routing and cost control

Every request routes to the cheapest model that still clears your quality bar —cutting spend, not performance.

How it works

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Compatible with the leading contact center platforms

Connect any contact center to the best AI tools for the job, including Google, AWS, and Microsoft solutions.

Diagram showing Contact Center Systems, AI Gateway functions, and AI Providers with their logos and services listed.

Don't see your systems?

Beyond the listed CCaaS and hyperscaler platforms, AI Gateway can also serve as a platform to quickly connect additional systems to your AI ecosystem.

TTEC Digital Point of Conversation Badge showing the intersection of CX at Contact Center, CRM and AI & Analytics.

The TTEC Digital advantage

Our expertise spans the leading contact center platforms and advanced AI solutions, giving us unique insight into the adoption barriers you face and how to solve them.

Choose us for:

Strong partnerships with the leading CCaaS platforms and AI hyperscalers.
Proven solutions purpose-built to address the challenges our clients face.
End-to-end CX expertise from CX strategy and design to data and AI.

Powerful AI use cases are within reach

Learn how AI Gateway can evolve your contact center strategy and bring you closer to the outcomes you need to compete in modern CX.