Cutting cost and building trust: A new AI playbook for the public sector

The public sector paradox: Cutting costs without eroding trust

On the one hand, cutting costs is a strategic imperative at all levels of government, as public scrutiny of government budgets continues to put agency leaders on the hot seat. On the other hand, budget cuts can lead to longer wait times and frustrated citizens. 

For public sector leaders, artificial intelligence presents a compelling opportunity to enhance service delivery and improve efficiency simultaneously. 

Explore three key AI outcomes through the lens of our own clients: 

In this guide, we'll explore how public sector organizations can design and execute AI strategies that drive the critical outcomes they need to deliver on their mission and meet budget mandates. 

• $3M savings — efficiency driven by faster agent problem resolution
• 24% IVA containment — customer deflection via AI-powered channels
• 200 more benefit recipients — mission acceleration through streamlined eligibility appeals process