AI is calling. Is your contact center ready to answer?

AI voice agents are now negotiating, impersonating customers, probing IVRs, and bypassing authentication. Deepfake attacks have surged by 3,000%, fraud is increasing, trust is eroding, and traditional defenses can’t keep up.

But the shift to AI voice isn’t only a threat.

Good AI callers — accessibility bots, agentic assistants, autonomous agents — are quickly becoming part of everyday customer interactions. Blocking them creates friction; allowing them without guardrails creates vulnerability.

This white paper shows leaders how to navigate both.

You’ll learn the latest risks, the real opportunities (including up to 80% reductions in handle time), and the practical steps to secure, optimize, and future-proof your contact center before AI-to-AI conversations become the norm.