4 weeks. 4 trends. One smarter 2026 CX strategy.

Stop guessing what’s next in CX. Get expert insights, tactical takeaways, and a full month of guidance to start 2026 strong.

Over four weeks, you’ll get a weekly deep dive into each of the top CX trends that will define 2026, straight from the experts. Each installment gives you a clear look at the challenge, the opportunity, and how you can act on it.

Here’s a preview of what’s coming:

• Most CX tech stacks are silently holding you back. Too many tools and fragmented data are costing brands in ways you might not even realize.

• Misapplied personalization = the ultimate CX ick. When personalization goes wrong, it can feel irrelevant at best and creepy at worst. Context-aware approaches are turning the tide.

• The AI that’s coming for your contact center. AI agents are moving beyond simple Q&A. But without the right approach, it can backfire spectacularly.

• Does empathy even matter in the age of AI? Yes! But how empathy looks and functions in CX will be a little different in 2026.

This isn’t your typical email series. It’s a built-in month of CX insights and ideas, designed to help you plan, prepare, and make smarter decisions in the year to come.

BONUS: At the end of the series, subscribers earn an exclusive invite to a LinkedIn Live roundtable with the CX leaders seeing and shaping these trends every day. Join to get clarity, ask questions, and leave with next-step strategies.