TTEC Digital + Databricks
Turn your data into intelligent action with AI-powered insights that drive exceptional customer experiences.
The power of partnership
TTEC Digital has spent decades helping organizations design and deliver customer experiences that build loyalty, drive revenue, and reduce cost to serve. What we've learned: the best CX strategies succeed when they're built on a solid data foundation. Databricks makes that possible.
As a Databricks partner, TTEC Digital brings certified technical expertise and CX-specific implementation experience to help clients build a data foundation that truly performs.
What we achieve together
From unifying data across platforms to deploying AI and ML models that power predictive personalization, we help you move from fragmented data to intelligent action, faster than you thought possible.
Unified data, unified experience
Break down data silos to create a single, trusted foundation for customer intelligence.
AI at scale
Deploy models and AI-driven insights that power personalization, predictive analytics, and smarter CX.
Governed data you can trust
Implement enterprise-grade data governance for centralized access control, classification, and compliance.
Speed to insight
Move from raw data to actionable intelligence faster with real-time analytics that keep pace with your business.
Transforming data ingestion efficiency
A large enterprise relied on a dataset with millions records and regular refresh periods that required a 12-hour ingestion process and forced downstream systems to reprocess the entire dataset.
TTEC Digital replaced legacy ingestion with Databricks Delta Sharing and enabled built-in governance and auditability via Unity Catalog, which resulted in:
- Ingestion time dropping from 12 hours to 15 minutes
- Lower compute costs
- Stronger data governance
Databricks + TTEC Digital solution pillars
Six interconnected capability pillars empower you to optimize data workflows, reduce costs, and drive AI adoption.
Data foundation & governance
Build a trusted, AI-ready data foundation with data quality and validation, data modernization and migration, and security and compliance capabilities from TTEC Digital, plus Databricks solutions:
- Unity Catalog
- Lakeflow Connect
- Lakehouse Monitoring
- Delta Lake
- Auto Loader
Data engineering & real-time processing
Deliver data reliably with batch & streaming pipeline, CDC & event-driven architecture, low-latency processing, and pipeline orchestration from TTEC Digital with Databricks solutions:
- Lakeflow SDP
- Lakeflow Connect
- Lakeflow Jobs
- Structured Streaming
- Auto Loader
Decision intelligence & BI
Enable business-ready insights with TTEC Digital's expertise in self-service analytics, KPI frameworks and executive reporting, and embedded insights capabilities, plus powerful Databricks solutions:
- Genie (NLQ)
- Datbricks SQL
- Lakehouse Federation
- AI/BI Dashboards
- Semantic Layer
AI/ML engineering & automation
Build production-grade AI with ML lifecycle management, feature engineering, model training, generative AI, RAG & vector search, and agentic workflows from TTEC Digital with Databricks solutions:
- Mosaic AI
- Feature Store
- Model Serving
- MLflow
- Vector Search
Data products & applications
Translate data and AI investments into measurable outcomes with TTEC Digital's expertise in Customer 360 and domain datasets, operational AI and decisioning, and industry accelerators paired with Databricks solutions:
- Delta Sharing
- Unity Catalog
- Lakebase
- Databricks Marketplace
DataOps & platform engineering
Enable "data-platform-as-code" with TTEC Digital's expertise in CI/CD for data & AI, asset bundle deployment, environment management, automated testing & rollback, and observability monitoring, plus Databricks solutions:
- Asset Bundles (DAB)
- Lakehouse Monitoring
- System Tables
- Lakeflow Jobs
- Unity Catalog
Unlock the power of Databricks
Reach out to learn how TTEC Digital can turn your data into action.