Who’s really calling? The rise of AI customers

AI agents are now making calls, placing orders, and navigating IVRs on behalf of humans.

In this exclusive video interview with CX Today, Wayne Kay, Regional VP of Sales Leadership EMEA at TTEC Digital, reveals what’s catching organizations off guard, why authentication methods designed for humans are failing, and what contact centers must do now to prepare for a future where the majority of inbound interactions may not be human at all.