Voice is poised to take a quantum leap

Quantum computing is poised to transform speech technology, overcoming challenges that supercomputers struggle to solve. 

What does this mean for customer experience and its underlying technologies? TTEC Digital’s Robert Wakefield-Carl unpacks the implications of quantum computing on CX in this article from Speech Technology Magazine. 

“We could have virtual assistants that will sound so humanlike, you will not be able to distinguish them from a human and can use natural language understanding based on LLMs that will be able to understand anything said by the caller in practically any language. Real-time voice translation will allow agents to service customers in any language, no matter what they or the customer speaks, meaning you can staff contact centers with fewer people and fewer requirements on agent language skills,” Wakefield-Carl says.

For more insights into the future of quantum computing and CX technology, check out the article.