TTEC Digital Achieves Amazon Connect Customer Competency

AUSTIN, Texas, July 27, 2026 – TTEC Digital, a leading global customer experience (CX) consulting and technology services firm, announced today that it has achieved the Amazon Connect Customer Competency in the Contact Center Transformation category. The designation recognizes TTEC Digital’s demonstrated technical expertise and success helping organizations modernize contact center operations with Amazon Connect Customer.

“Achieving the Amazon Connect Customer Competency reflects the depth of our experience helping enterprises move from fragmented legacy systems to more agile, AI-powered customer experience operations,” said Will Treacy, vice president of global sales at TTEC Digital. “Building with Amazon Connect Customer, we help clients design contact centers that can scale faster, adapt to changing customer needs and support practical AI use cases that improve both customer and employee experiences.”

The Amazon Connect Customer Competency helps customers identify AWS Partners with validated experience delivering AI-native solutions for enterprise contact center modernization. For organizations planning migrations to agentic contact center platforms, the designation provides added confidence that TTEC Digital has the AWS expertise, implementation experience and customer success record needed to support complex transformation initiatives.

As an AWS Advanced Tier Services Partner, TTEC Digital’s AWS capabilities are demonstrated through its work with clients such as Agero, a roadside assistance provider protecting more than 115 million vehicles. Agero worked with TTEC Digital to redesign its contact center architecture and better manage unpredictable traffic spikes during severe weather.

Using Amazon Connect Customer, TTEC Digital built an automated overflow and failover system that allows Agero to route calls to automated services or backup agents within minutes, helping protect critical emergency operations without service disruption. Read the full case study.

TTEC Digital has also achieved the AWS Public Safety & Disaster Recovery Competency, the AWS Government Competency, the AWS Conversational AI Competency, and the AWS Financial Services Competency.

To learn how TTEC Digital helps enterprises modernize customer experience operations with Amazon Connect Customer, visit TTEC Digital’s AWS Partner page.

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About TTEC Digital

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.

Learn more at https://www.ttecdigital.com.