The next CX frontier for AI-powered insights
From Zendesk
Customer experience is entering a new phase where leaders can interrogate their data in real time and act with precision. Prompt-driven analytics is narrowing the gap between signal and response by turning natural language queries into immediate, AI powered insights.
In this Zendesk article, TTEC Digital's Marcy Riordan explores how advances in AI and analytics are reshaping decision making, accelerating insights, and redefining what modern CX teams can deliver.
“Instead of depending on rigid dashboards, teams can ask questions in plain language and get instant answers.”
Marcy Riordan, Global Analytics and AI Leader, TTEC Digital
