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Is agentic AI ready to take over the contact centre?
Published
From CSM
Curious about agentic AI and its role in the contact centre, but don’t know where to start? In this CSM article, TTEC Digital’s Maha Meikum Perumal breaks down what agentic AI is, where it fits within today’s customer experience landscape, and how businesses can prepare for its arrival.
“Agentic AI might not be ready to run your contact centre today, but the decisions you make in 2025 will determine how ready you are when it is. For customer service managers across the UK, the message is simple: prepare now or play catch-up later.”Mahadevan Meikum Perumal, VP, EMEA – Head of Delivery & Client Success, TTEC Digital.