Agentic AI in UK telecoms customer service: Ready for prime time?

From CommsBusiness

As the UK telecommunications sector drives toward smarter, more responsive customer service, a new kind of AI is stepping into the spotlight. Agentic AI promises not just automation, but autonomy.  

But just how close are UK telco giants and their channel partners to seeing this level of intelligent automation implemented for customer interactions? And more importantly, what should customer service leaders be doing now to prepare?  

To help separate the burgeoning hype from the practical reality, TTEC Digital’s Mahadevan Meikum Perumal explores what agentic AI truly entails, where it fits in today’s AI landscape and how UK telecoms organisations can strategically prepare for its eventual arrival in their customer service operations.