CX, Rewritten: Fireside chat series
AI in CX: The real story
Three 20-minute conversations about what's working in AI-powered customer experience — and what still needs work.
AI promises faster resolutions, lower costs, and better customer experiences. But turning that potential into measurable business outcomes isn't always straightforward.
Join TTEC Digital and AWS for a three-part virtual series exploring the realities of AI in customer experience. We'll go beyond the hype to discuss what it takes to move from promising pilots to production-ready solutions that deliver results.
Each 20-minute session brings together CX and technology experts to examine common challenges, share practical insights, and identify opportunities to improve AI performance.
Explore the three sessions
November 10 | Agentic CX: From answering to acting
A great AI-generated answer doesn't always mean a resolved customer issue. Explore how AI agents can move beyond conversations to take meaningful action, from scheduling appointments to updating customer cases.
November 12 | CX Data: Data your CX agents can actually use
AI is only as effective as the data it can access. Learn why disconnected information can hold back AI initiatives, what data your agents need, and how to prepare your environment for long-term success.
November 17 | Secure CX: Can you trust an AI agent with your customers?
As AI takes on more responsibility, governance becomes essential. Explore practical guardrails, human oversight, and how organizations in regulated industries can balance innovation with customer trust.
Real conversations. Practical takeaways.
Designed for CX, contact center, and IT leaders, this series offers actionable perspectives on AI adoption, contact center modernization, and delivering measurable value.
Register once for access to all three sessions. Can't attend live? We'll send you the recordings.