Client stories

See how we’ve driven CX success for leading global brands.

Case Study

Westcon-Comstor, TTEC Digital launch global sales enablement

Westcon-Comstor partnered with TTEC Digital to streamline global sales operations using Microsoft Dynamics 365 Sales, driving efficiency and growth.

Case Study

Cybersecurity firm changes platforms, consolidates systems

Global cybersecurity leader completes Google CCAI migration on a tight timeline.

Case Study

Texas Health Benefits Pool weatherproofs contact center by migrating to the cloud

TTEC Digital helped Texas Health Benefits Pool move to the cloud to prevent future service disruptions.

Case Study

Coventry City Council modernizes CX with TTEC Digital and Microsoft

With Microsoft, TTEC Digital helped Coventry City Council modernize its customer experience delivery systems with digital transformation.

Case Study
Westcon-Comstor, TTEC Digital launch global sales enablement
Case Study
Cybersecurity firm changes platforms, consolidates systems
Case Study
Texas Health Benefits Pool weatherproofs contact center by migrating to the cloud
Case Study
Coventry City Council modernizes CX with TTEC Digital and Microsoft

Trusted by leading brands worldwide

“As we’ve launched our new Gamification program, we have definitely seen meaningful improvements to metrics – especially Average Handle Time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our Sales Support teams to implement. The excitement is building in those groups now.”

Director of Customer Technical Support

Read the Case Study