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Dive into exclusive insights and thought leadership on CX.

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CX in the age of AI: What’s working and what’s not

On LinkedIn Live, Tom Lewis, TTEC Digital, and guest Max Ball, Forrester, explored how to use AI to improve CX while avoiding common pitfalls.

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Google NEXT 2025: Top takeaways from the TTEC Digital team

Discover some of the highlights from Google Cloud NEXT 2025 and how TTEC Digital can help bring an AI-enabled CX vision to reality for your business.

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Microsoft’s new Teams Phone integration: A tipping point for contact center CX?

Explore the broader impact of Microsoft’s new Teams Phone and Dynamics 365 Contact Center integration on both customer and agent experiences.

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Article

Striking a balance between cuts and results in government

Government agencies can overcome inefficiencies with a strategic approach to innovation, smarter processes, and cross-agency collaboration.

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