A better path from browsing to buying
Turn product discovery into purchases with TTEC Digital and Google Cloud Shopping Agent, an AI shopping experience built for your retail brand.
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Introducing Shopping Agent
A new era of agentic commerce is here. Help customers find products that fit their needs, compare their options and build a cart through conversation.
TTEC Digital brings Google Cloud’s Shopping Agent into your ecommerce experience, connecting AI capabilities with customer journey design, product data and commerce systems.
Explore the opportunity for your brand in a complimentary strategy workshop.
Google Cloud powers the agent. TTEC Digital makes it work for your CX.
Google Cloud brings the AI reasoning and multimodal capabilities behind Shopping Agent. TTEC Digital brings the expertise to design, integrate and optimize the experience within your retail environment. Together, we connect what the technology can do with how your customers shop and how your business operates.
Design around customer intent
Identify where shoppers need more help and define the conversations, guidance and brand experience that support their decisions.
Connect to your commerce environment
Plan and implement the catalog and commerce connections that make recommendations relevant and shopping actions useful, building on your existing ecommerce investments.
Launch with a plan to improve
Define the initial scope, deployment approach and measures of success. Use shopper behavior and feedback to guide ongoing optimization against goals such as conversion, average order value and customer satisfaction.
Built for how people actually shop
A customer shopping for a gift, an outfit or a home project may know the outcome they want without knowing which products will get them there. Search results alone can leave them sorting through options, checking details and piecing together a purchase.
Shopping Agent, part of Gemini Enterprise for Customer Experience, gives customers a conversational way to explore your catalog and act on what they find. TTEC Digital helps you design that experience around the moments that matter to your shoppers and your business.
Take the next step: Choose your acceleration path
Sometimes just knowing how to get started is the hardest part. Select one of our programs below to get started with agentic AI.
Elevate every experience, with TTEC Digital.
TTEC Digital is a global customer experience (CX) technology leader, combining human empathy with cutting-edge artificial intelligence to transform how brands engage with consumers across every touchpoint.
As Google Cloud's preferred implementation partner and the exclusive partner selected for Google Cloud Shopping Agent deployments, TTEC Digital bridges the gap between Google Cloud's advanced AI infrastructure and complex enterprise retail execution.
Explore our Google partnership.
Get started with the Google Shopping Agent.
Explore Gemini's use cases for retail shopping exeriences and establish a foundational strategy for agentic AI.