OFFER

CortentaCX

The Open CX Platform that gives you the freedom to define your customer experience on your own terms.

Implementation

CortentaCX is the AI-native, open customer experience designed to augment your platforms, rather than needing to rip and replace them.

Built on Microsoft Azure as an Open CX Platform, CortentaCX layers directly on top of your existing infrastructure, meaning the choice of UI is entirely up to you.

Whether you need a long-term CX solution or a structured path to modernization, CortentaCX meets you where you are and scales forward without the disruption or cost of full migration.

*Duration and cost vary based on client business needs and project scope

Learn more about CortentaCX

How CortentaCX enables optimal customer experiences

CortentaCX is built with a unified intelligence layer that consolidates internal business data with live customer interactions, delivering your team a true customer 360° view.

Unified Agent Experience

Give agents full longitudinal context and omnichannel support across voice, web, mobile, and every channel in between.

Interaction Intelligence

Every interaction is enriched with relevant data in real time, unlike legacy platforms, where data is simply processed and discarded.

Composable Architecture

A UI-agnostic design and single integration point let you build and optimize your contact center precisely around your needs.

Private, Secure AI

Your data lives in a privatized AI environment, fully secured and fully yours, with no exceptions.

Rapid Onboarding, Lasting Enablement

Go live in weeks and then operate with confidence through hands-on training built for long-term self-sufficiency.

Total Cost of Ownership Reduction

Eliminate legacy licensing fees, reduce technical debt, and break free from vendor roadmap lock-in.

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Why partner with TTEC Digital?

We combine strategy, design, and execution to turn CX ambition into real-world impact. Our work is grounded in practical constraints, shaped by experience, and delivered in close partnership with your teams.

Allow us to show you how to foster clarity, trust, and confidence at every point in the conversation with CortentaCX.